Overview:

At Oliva Dorado, our commitment to quality is unwavering, and your satisfaction is our priority. But because we sell food, we unfortunately cannot accept returns for a refund. We understand, however, that there are rare occasions where a return or replacement may be warranted. This policy outlines the specific circumstances under which they will be considered, demonstrating our dedication to fairness and customer satisfaction.

General Policy:

1. Replacements: If there is a problem with the product you received, we will happily replace it to ensure your satisfaction.
2. No Standard Refunds: Generally, we do not offer refunds on purchases since we cannot resell returned food product. Therefore we encourage our customers to review their selections carefully before completing their orders, and ask us any questions if they are unsure of the ingredients.

Specific Circumstances for Refund Consideration:

Refunds or replacements are considered under the following exceptional circumstances:

1. Defective or Damaged Products:
   • If the product arrives defective or damaged, we will replace it.
   • To process such a claim, photographic evidence of the defect or damage is required. This is so that we can determine the root cause of the problem.
   • Please submit your claim within 7 days from the date of receipt.
2. Incorrect Product Delivery:
   • In the event that you receive an incorrect product, we will replace it with the correct one.
   • Please let us know within 7 days of receipt.
3. Medical Emergency Situations:
   • Should a medical emergency prevent you from using our product, we are prepared to consider a refund. This requires valid medical documentation as proof.
4. Mandatory Regulatory Refunds:
   • Oliva Dorado will issue a refund if it is mandated by specific regulatory circumstances, complying fully with the law.

Refund Process:

1. To initiate a refund or replacement request, please email us at info@olivadorado.com along with a description of the problem, photos, and the order number.
2. Depending on the circumstances, we may also provide you with a return label so we can inspect defective product to make sure that we can correct the issue going forward.

Contact for Queries:

• For questions or concerns regarding the refund process, please contact us at info@olivadorado.com. We are here to help.

Policy Amendment Rights:

• Oliva Dorado LLC reserves the right to modify this refund policy at any time to better serve our customers and adapt to changing circumstances.